What Information We Hold and Why
When you create an account with us, we collect the details you submit directly — your name, contact information, and the payment method you use to fund your wallet. If you deposit via bKash, Nagad, or Rocket, we record transaction references to match your account balance
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accurately and to process withdrawals back to the same wallet. We do not store your full mobile banking PIN or password; those stay inside your own wallet app. We also collect technical data your device sends automatically — your IP address, browser type, and session timestamps.
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This helps us detect unusual login attempts and keep your account from being accessed without your knowledge. If you contact our support team, that conversation is logged so we can follow up and resolve your issue properly. We may also use cookies and similar tools to
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remember your session preferences across visits. The data we hold is used only for account management, payment processing, security checks, and where applicable, to meet any legal obligations in the regions where access is permitted. We do not sell your personal data to third parties.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.